Terms of Service

You agree to:

• Provide accurate and complete information
• Keep your account information current
• Maintain the security of your password
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activity that occurs under your account

You agree not to:

• Use the Service for any unlawful purpose or in violation of any law
• Misrepresent customer, vehicle, or transaction information
• Attempt to access another dealership's account or data
• Reverse-engineer, decompile, or copy the Service
• Use the Service to send spam, unauthorized advertising, or harassing communications
• Resell, sublicense, or expose the Service to third parties without our written permission
• Use the Service in a way that could damage, overload, or impair it

• The Service is offered on a recurring subscription basis
• Subscriptions are billed in advance via Stripe, our payment processor
• Your subscription renews automatically each billing period until you cancel
• You authorize us to charge your saved payment method for each renewal
• Prices may change with at least 30 days' advance notice
• Failed payments may result in suspension of write access until resolved; read access remains so you can update billing

• New dealerships receive a 14-day free trial with no credit card required
• During the trial you have full write access to every feature
• At the end of the trial, write access is disabled until a subscription is started; read access remains available
• We may modify or end the trial offer at any time for new sign-ups

• You may cancel at any time from Settings → Billing
• Cancellation takes effect at the end of the current billing period; you retain access until then
• We do not offer refunds for partial billing periods or unused time
• We may terminate your account if you materially breach these Terms

• You retain all ownership of the data you enter into the Service (customer records, vehicle inventory, photos, deals, and generated documents)
• You grant us a limited, non-exclusive, royalty-free license to host, store, process, and transmit your data solely to operate and improve the Service
• You may export your data at any time
• After account deletion, we delete your data within 30 days, except where retention is required by law

• The Service — including its software, design, copy, and brand — is owned by DealerVLO or its licensors
• Your dealership data is owned by you
• Feedback or suggestions you provide may be used to improve the Service without obligation or compensation to you

The Service is provided “as is” and “as available,” without warranty of any kind, express or implied. To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure
• Defects will be corrected
• Generated documents will satisfy any legal or regulatory requirement
• Third-party data (VIN decode, etc.) will be accurate

To the fullest extent permitted by law, DealerVLO's total liability for any claim arising out of or related to these Terms or the Service will not exceed the amount you paid us in the 12 months immediately preceding the event giving rise to the claim.

In no event will we be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption — even if we have been advised of the possibility of such damages.

Questions about these Terms:

support@dealervlo.com
DealerVLO